Gratuities on Services are greatly appreciated. 15-20% is industry standard.
Children are not allowed in the spa.
No cash refunds. All sales are final.
Gift certificates are non-refundable and non-redeemable for cash and must be presented at time of service. Gift certificates lost, stolen or used without authorization are non-refundable, non-replaceable nor valid. Expires on date listed on gift certificate.
Spa services are extremely popular. While we certainly understand your plans can change, the treatments you select are reserved especially for you. For individual services, a 24 hour cancellation notice is required to avoid being charged a NO SHOW FEE of $75.00*. If the client is scheduled for multiple services, the services scheduled will be deducted from the pre-purchased package in the event of a no show. For spa packages and groups, a seven day cancellation notice is required. This policy allows others to enjoy our services, as well as recognizing the value of the time of our talented spa technicians.
*If arrival time is more than 15 minutes after scheduled appointment, the service will be rescheduled as a courtesy to other clients.
We recommend scheduling your appointments a minimum of two weeks in advance for the widest selection of services and appointment times. However, we will do our best to accommodate you at any time. At the time of booking, services will need to be secured with a credit card. Visa/MC/AMEX/DISCOVER card accepted.
Please plan to arrive at least 15 minutes prior to your scheduled service to get checked in and prepare for your treatment. Most services require a client consultation form be filled out to enable our spa technicians to better serve you. To avoid delaying our next guests, your service will need to end on time regardless of when you arrived.
A NO SHOW means a $75.00 fee or a treatment will be taken from service package. Client account or credit card will be charged.
Services and prices are subject to change without notice.